Frequently Asked Questions

User ID is the unique identification number assigned to every customer in IsolNet and this should be handy, when you interact with ISOLNET service executive.

Tariff plan is plan which the subscriber has opted for and which determines the Speed , FUP and the subscription charges to be paid by the customer for a given pre-determined period.

A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.

Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.

On reaching the fair usage level, the plan speed would be optimized to Post FUP speed mentioned above in the table, for the rest of the month/ billing cycle as applicable. Please note that the speeds would be upgraded to the normal speeds at the start of the next month /billing cycle as applicable. While the subscriber has always the choice of choosing a right plan basis their individual requirements which is available in our website

We have a choice of Top up plans that are available basis individual requirements.

We assure you that the data transfer limits remain unlimited and there will be no change on the same.

Simply Login with your user ID and password http://portal.isolnet.in/customer_portal/account/isolnet

Online Payment/Cash/Cheque etc.

If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.